- Oh! Lucia guarantees a 90 Days warranty on manufacturing defects only.
- Oh! Lucia will inspect every item before dispatch for Quality Assurance.
- Items are deemed defective solely upon the discretion of Oh! Lucia.
- Oh! Lucia will not be held responsible for damages caused by improper care.
- Oh! Lucia will repair a defective item with proof of purchase only.
- All damages incurred after the 90 Days warranty period may be subject to Oh! Lucia Repair Service fees, including all stone and pearl repair requests.
- Oh! Lucia reserves the right to request photographic evidence regarding defective or incorrect merchandise before authorising a return.
RETURN & EXCHANGE
Oh! Lucia has a 14 days’ return policy, any return must be requested and shipped within 14 days of receipt. If the item(s) you received are faulty or damaged, we are more than happy to offer a full refund or exchange, please contact us no later than 14 working days of receiving the item via firstname.lastname@example.org
The item(s) must be returned to us in perfect unworn condition in its original packaging.
Made to order jewellery is not refundable or exchangeable.